By accepting service from GoGet Computer Solutions LLC, you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOSTIC FEES.
I understand and agree to the following Goget-Computer Solutions Service Terms and Conditions:
Data Loss - The requested repair and / or installation service may cause partial or complete data loss from my equipment. I must maintain backups and assume all responsibility from restoring any lost software or data. GGCS assumes no responsibility from any software program, data loss or restoration.
Online Fee Collection – For certain diagnostic and repair services, Customer may tender a fee to GGCS through an online payment transaction at the time of the online scheduling of a service or appointment. Customer understands that the fee charged in an online payment transaction is either a (one time payment service) or an (Managed Services Payment) based on Customer’s self-assessment of the necessary diagnostic and / or repair services for his or her computer through online form completion. There may be circumstances where a Customer’s computer cannot be repaired, must be rebuilt or upgraded, or requires additional services not included within the scope of the Customer’s self-assessment because of the age of the computer, the obsolescence or unavailability of repair parts, the receipt of additional instructions from the Customer, or other factors. Customer acknowledges and agrees that the online payment transaction amount is merely an (One Time Payment) and or (Managed Services Payment) and that GGCS may charge and collect for the actual fees incurred for repair services performed on Customer’s computer not explicitly written within service & or product being charged for.
Partial Builds – A Customer may request that GGCS assemble or build parts of a computer, but not all of a computer (a “Partial Build”). In Partial Build service transactions, it is contemplated that the Customer, or a third party at the Customer’s request, will complete the construction of the computer, which may include the installation of additional parts to the computer or the modification of the computer. The Limited Warranty described below will not apply to a Partial Build service transaction. In addition, after a Partial Build is dropped off by a Customer, any subsequent diagnosis, troubleshooting, or repairs to the computer, which may require additional or replacement parts, will be subject to additional fees or charges, all at Customer’s expense.
Custom Builds – A Customer may request that GGCS assemble or build a custom computer (a “Custom Build”). GGCS will charge the Customer a custom build fee for the assembly or building of a Custom Build computer (the “Build Fee”). Once GGCS collects the Build Fee, either through an online payment transaction or at the location, the Build Fee is not refundable under any circumstances. A Customer will have 15 calendars days after being notified by GGCS that a Custom Build computer is ready for pick up, to retrieve the Custom Build computer. If a Customer fails to accept the Custom Build computer within a 15-day period, GGCS may sell the Custom Build computer in its online store and, in such case, will refund the cost of the parts used to assemble the Custom Build computer to the Customer requesting the Custom Build, but in no event will GGCS refund the Build Fee or the cost of any software installed on the Custom Build computer.
Warranty Repairs -(No Fee) A valid proof of purchase must be provided before any Warranty work will be performed. I understand that the operating system, other software, software configurations, and Virus detection / removal are not covered by manufacturers’ warranties and that normal Non-Warranty diagnostic and repair rates will apply.
Non-Warranty Repairs - No fee is due for diagnosing and confirming the problem. If I choose to have the equipment repaired, additional charges apply at normal posted on the Go rates. I understand that a payment in full is due before any equipment can be released by GGCS.
Data Backup Service - GGCS can provide limited data file backup of specific data files only (“Data Backup Service”). It does not include the programs or program files that created the data. However, GGCS can reinstall these programs for an additional fee if the original disks and license keys are provided. In order to provide the Data Backup Service, the hard drive with the files to be backed up, must be functioning and accessible. For an additional charge, GGCS can also supply the storage media for the backup service. GGCS disclaims any warranty of any kind of the Data Backup Service or of the integrity or completeness of any data backup files. GGCS assumes no responsibility for any software programs, data loss or restoration. In no event shall GGCS be held liable for any consequential or incidental damages due to lost data, lost programs or defects in parts or labor. The total liability of GGCS shall in no event exceed the total sum paid to GGCS for the data file backup service. The customer acknowledges that the estimated and actual fees reflect this limitation of liability and risk.
Parts Used for Repair - I understand that New, Used, Reconditioned or Re-manufactured parts may be used in Warranty and Non-Warranty repairs. New parts shall be purchased via the customer and or through GoGet Computer Solution or any other means of purchase and given to a GGCS technician for replacement into device.
Non-Return of Parts - I understand that all Warranty parts and any Non-warranty parts replaced under and Exchange or core basis will not be returned to me. Other replaced parts will be tendered to me.
Unclaimed Equipment: Security Interest - I grant GGCS a security interest in and to the equipment to secure the payment of the charges incurred hereunder. Additionally, I understand that it is my sole responsibility to collect my equipment from GGCS. Any items which have not been collected within fifteen (15) days of my declining repair or GGCS first notification that the work is complete shall be considered abandoned by the customer, regardless of whether payment has been made. I authorize GGCS to dispose of this abandoned equipment including all data and programs, and I understand that GGCS will not be liable for having disposed of my abandoned equipment.
Limited Warranty - GGCS warrants that all replacement parts used will be free from defects in material or workmanship for 1 year from date of purchase if your device is not covered under a manufacturer’s warranty or an extended service plan. GGCS will repair or replace, at its option, parts found to be defective during that time period. If your device is covered under a manufacturer’s warranty or an extended service plan, the terms of such manufacturer’s warranty or extended service plan shall control and will vary by part, manufacturer, and extended service plan. Repair and installation labor is warranted for 90 days from date of purchase and is limited to a redo of the original work. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, OTHER THAN THE WARRANTY OF TITLE, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so any such limitations or exclusions may not apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state.
Limit of Liability - In no event shall GGCS be liable for any consequential or incidental damages due to lost data / programs, defects in parts or labor. The total liability of GGCS shall in no event exceed the total sum paid to GGCS for this repair. Customer acknowledges that the estimated and actual fees reflect this limitation of liability and allocation of risk.
Complete Agreement - The foregoing Service Terms and Conditions and the Service Check-in Form constitute the entire agreement between the parties, except that the Customer specifically authorizes GGCS to provide services that Customer may request by telephone, and online form.
This agreement shall be construed under the laws of the State of New Jersey. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.
Any and all binding arbitration proceedings shall be undertaken as “fast track” proceedings and shall only be commenced in Camden County New Jersey. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of New Jersey. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bind hereto.
(Customer/Client) I agree that I am of legal age and agree and accept service from GoGet Computer Solutions LLC. By clicking the “I Agree” or “ok” button on any website pages, or when remote support connection is initiated, or payment of contacting repair request is sent. I will accept service from GoGet Computer Solutions LLC. I'm acknowledging that I have read and understand these terms and conditions and agree to all these terms. I AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE ONE TIME SERVICE AND PRODUCT PURCHASES AND MANAGED SERVICE FEES.
